ZENITHKYX

Effective Date: [Insert Date]

At ZenithKyx, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

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Return Eligibility

You may request a return within [14 or 30] days of receiving your order.

To qualify for a return:

• Items must be unused, unworn, and in original packaging
• You must include a valid proof of purchase (e.g., order confirmation email or invoice)

Non-returnable items include:

• Downloadable or digital products
• Gift cards or promotional items
• Customized or personalized products
• Items marked Final Sale

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Refund Process

Once your return is received and inspected:

1. We’ll notify you via email.
2. If approved, your refund will be processed within 5–10 business days to your original payment method.

Please note:

• Original shipping charges are non-refundable
• Partial refunds may apply if the returned item is damaged or incomplete

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Exchanges

We currently do not offer direct exchanges.
If you need a different item, please return your original purchase and place a new order.

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Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or wrong item).
• We recommend using a trackable shipping service to avoid lost packages.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Contact us at [email protected] within 7 days
• Include your order number and clear photos of the item(s)
• We’ll arrange a replacement or issue a full refund at no additional cost

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Need Help?

For any questions about returns or refunds, contact us:

Email: [email protected]
Phone: [Insert phone number]
Hours: Monday to Friday, 9 AM – 6 PM (Your Time Zone)